Refund policy



Last updated April 10, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be submitted within 14 days of the delivery date. All returned items must be in new and unused condition.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Kantor Living
Attn: Returns

Glogauer Steg 2
30916 Isernhagen, Niedersachsen
Germany

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. A prepaid return shipping label will be provided upon request once your return has been approved. If you use the prepaid shipping label, $8.99 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:


Priority Shipping

Worldwide priority shipping — customs & duties included where applicable.

Customer Service

We’re available 24/7 to answer your questions.

Secure Payment

Your payment information is processed securely.

14 Day Money Back

Not satisfied? Get your money back within 14 days.